Returns and Sizing

RETURNS

We want you to be totally happy with your purchase from our store, so if you are unhappy for any reason, we’ll gladly accept returns within 7 Business Days of your purchase. Please follow the below steps to process your return:

The First Step:

Please notify us via email hello@frankanddollys.com within 7 Days to confirm your Return and/or Exchange with us.

The Second Step:

You will then need to Post the items back to the address below at your own expense. We recommend retaining proof of postage until we have confirmed your return has been processed.

The Third Step:

Once your return arrives to us, we will review it and contact you via email in regards to processing your refund/exchange via the same payment method you purchased the garment with.

 

ALL RETURNS TO:

Frank & Dollys / RETURNS

PO BOX 488 Bangalow NSW 2479

 

Sale Items & Earrings are not Refundable.

Shipping is Flat rate of $10 for all Australian Orders, with Free Shipping for Orders over $150. Orders are sent from our Byron Bay Studio. Street Address will receive their orders via Courier Mail, and PO BOX & Parcel Lockers will receive their Orders via Australia Post. International Shipping is a flat rate of $20 and will take 7-10 Days

 

CARE

All garments are Cold Hand Wash Only or Dry Clean.Please read the Care Instructions tag when your garments arrives.

Do not tumble dry, bleach or soak.
For further information please feel free to contact us.

SIZE GUIDE

We use standard Australian Size Measurements for patterns. Please refer to the measurements listed with each garment.

Rough Guide:

XSmall – 6/8
Small – 10
Medium – 12
Large – 14
XL – 16/18
XXL – 20/22

Please email us for specific garment measurements or any further questions.