*Please be aware that due to Covid19 Australia Post is experiencing delays at the moment, and standard Parcel Post orders can take an extra week to arrive at this time (depending on location). International is even greater. Your patience is greatly appreciated. You can read their updates on delays here
We want you to be totally happy with your purchase from our store, so if you are unhappy for any reason, we’ll gladly accept returns within 7 Business Days of your purchase. Please follow the below steps to process your return:
The First Step:
Please notify us via email email@example.com within 7 Days to confirm your Return and/or Exchange with us.
The Second Step:
You will then need to Post the items back to the address below at your own expense. We recommend retaining proof of postage until we have confirmed your return has been processed.
The Third Step:
Once your return arrives to us, we will review it and contact you via email in regards to processing your refund/exchange via the same payment method you purchased the garment with.
ALL RETURNS TO:
Frank & Dollys / RETURNS
PO BOX 488 Bangalow NSW 2479
Sale Items & Earrings are not Refundable.
Free Standard Shipping is currently offered on all Orders over $150. (this excludes Market Sale) Express Post is additional. All orders are sent via Australia Post. International Shipping is a flat rate of $20 and will take 7-10 Days
All garments are Cold Hand Wash Only or Dry Clean.Please read the Care Instructions tag when your garments arrives.
Do not tumble dry, bleach or soak.
For further information please feel free to contact us.
We use standard Australian Size Measurements for patterns. Please refer to the measurements listed with each garment.
XS – 8
Small – 10
Medium – 12
Large – 14
XL – 16
XXL – 18
Please dont hesitate to email us for specific garment measurements or any further questions.