Returns

Page

RETURNS POLICY

We will gladly accept returns within 14 Days of you receiving your garment.

Full Priced Garments – Refund or Exchange. Sale and Remnants Items – Exchange or Store Credit. OUTLET or Warehouse Sale Items – No Refund or Exchange

To start a return, click HERE.

TERMS AND CONDITIONS

Frank and Dollys must be notified within 14 business days of you receiving your item of any returns, exchanges, or faults in the product. Do this via our Returns Portal

Once your return arrives to us, we will review it and process your refund or exchange. Refunds are made via the same payment method you purchased the garment with. We are not liable for the loss of garments being returned, and any in-transit loss or damage.

If you believe an item to be faulty please let our team know the fault before returning the garment as any faulty returns need to be pre-approved before shipping. This enables the return to be processed without incurring any extra costs. Email orders@frankanddollys.com

Any garments that are not returned in original condition will incur a dry-cleaning, tailor fee or returned to customer.

Return Address:
Frank & Dollys / RETURNS
PO BOX 488 Bangalow NSW 2479

Sale Items & Jewellery are not Refundable

Need more help?

If you have any further questions in regards to your return fill out the form below and we can assist you further:

Name

Phone Number

Order Number

Order Date

Product

Return Type

Reason