Returns
RETURNS POLICY
We will gladly accept returns within 14 Days of you receiving your garment.
Full Priced Garments – Refund or Exchange. Archive & Sale – Exchange or Store Credit. OUTLET or EOFY Warehouse Sale Items – No Refund or Exchange
To start a return, click HERE.
ORIGINAL ARTWORK - Please note 'Free Returns' is not valid for Original Artworks. Customer must package and courier original artworks back at their own expense.
To process an artwork contact us direct at orders@frankanddollys.com
TERMS AND CONDITIONS
Frank and Dollys must be notified within 14 business days of you receiving your item of any returns, exchanges, or faults in the product. Do this via our Returns Portal. Our 'Free Returns' can be added to full priced items at an additional cost.
Once your return arrives to us, we will review it and process your refund or exchange. Refunds are made via the same payment method you purchased the garment with. We are not liable for the loss of garments being returned, and any in-transit loss or damage.
If you believe an item to be faulty please let our team know the fault before returning the garment as any faulty returns need to be pre-approved before shipping. This enables the return to be processed without incurring any extra costs. Email orders@frankanddollys.com
Any garments that are not returned in original condition will incur a dry-cleaning, tailor fee or returned to customer.
Return Address:
Frank & Dollys / RETURNS
PO BOX 488 Bangalow NSW 2479
Sale Items & Jewellery are not Refundable
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: https://frank-and-dollys.myshopify.com/apps/redo/returns-portal/login?withdraw=true
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
Need more help?
If you have any further questions in regards to your return fill out the form below and we can assist you further: